NL-E3-1230v6-32 (Dedicated servers)

Hardware configuration

CPU

Model

Memory

Disks configuration

HDD

RAID

RAID Level

Network configuration

Bandwith

AntiDDoS

IPv4(max 6)

IPv6

Software configuration

Operating system(64-bit)

OS language

Control panel

IRMC(IPKVM)

Backup configuration

FTP BackUP(RU DC)

Payment period

1 month — 67.69/monthly

3 months — 66.69/monthly

You will save: 3.00.

half a year — 65.69/monthly

You will save: 12.00.

1 year — 64.69/monthly

You will save: 36.00.

Additionally

Promocode

Comment

Quantity

Total for payment

I agree to the Offer Agreement
I agree to the Privacy Policy
I agree to the Terms of Service
I agree to the Acceptable Usage Policy
I agree to the Service Level Agreement

OFFER AGREEMENT (Public Offer) for Hosting Services from IPSERVER.SU

IPCSERVER LP, registered in the United Kingdom, and IPSERVER LLC, registered in accordance with the legislation of the Russian Federation, hereinafter referred to as "Provider", hereby publish the Service Provision Agreement (hereinafter referred to as "Agreement"), which is a offer agreement/public offer (proposal) for individuals and legal entities, hereinafter referred to as "Customer".

1. Subject of the Agreement

1.1. The Provider undertakes to provide the Customer with the following Hosting Services, and the Customer undertakes to accept and pay for these Services in accordance with the terms of this Agreement.

1.2. The Services includes:

- Virtual servers (VPS/VDS) with full administrative access.

- Dedicated (physical) servers with full administrative access.

- Virtual physical space for storing backup information (FTP access).

- Free Primary and Secondary DNS for delegating domains, as well as access to DNSManager for managing NS records.

- Microsoft software under the SPLA program.

- Administration and configuration services for server software.

1.3. Detailed characteristics and parameters of the provided Services are specified in the Client's Area, available at: https://www.ipserver.su/en/orders

2. Conclusion of the Agreement and Legal Force of Documents

2.1. The text of this Agreement is a public offer.

2.2. Acceptance of the offer is carried out by the Customer receiving access rights attributes to their own resources of the Provider, or to individual services and/or by paying for the ordered Services in the advance payment procedure established by this Agreement. The Customer's acceptance of this Agreement confirms their agreement with all the terms of the Agreement and its Appendices. When registering on the Provider's website for the subsequent ordering of Services, the Customer agrees to fill in all requested data and confirms the accuracy of the information provided by accepting this offer.

2.3. The Parties to this Agreement recognize the legal force of documents transmitted via electronic communication channels, on par with documents executed in simple written form. Exceptions include cases of exchanging claims, as well as documents for which legislation requires a mandatory written form.

2.4. Electronic communication channels within the framework of this Agreement include email using the contact addresses specified in the Agreement, as well as the Provider's web server: https://www.ipserver.su. In the absence of contact addresses for the Customer in this Agreement or if they change at the Customer's initiative, the contact addresses are considered to be the email addresses provided to the Provider using the password chosen by the Customer, or set by the Customer independently in the appropriate section of the Client Area.

2.5. The Parties assume full responsibility for the actions of employees who have access to communication channels, including, but not limited to, the protection of passwords and other confidential information.

3. Obligations of the Parties

3.1. The Provider undertakes:

3.1.1. Provide the Customer with the paid Services in full within the timeframes agreed upon by the Parties.
3.1.2. In case of any interruption in the provision of the paid Services, take all possible measures to eliminate the causes of the interruption and restore the provision of Services as soon as possible.

3.1.3. The Provider agrees to maintain the confidentiality of the information received from the Customer during the registration process, as well as the content of private email messages, throughout the entire period of the Customer's account usage. This obligation remains in effect even in the event of updates or changes to the Customer's data. Exceptions are made in cases provided for by the applicable legislation of the United Kingdom and the Russian Federation, where the Provider may be obligated to disclose such information.

3.1.4. Timely provide the Customer with reporting documents regarding the Services rendered and payments received.

3.1.5. Notify the Customer of any additions and changes to this Agreement and all its Annexes at least 15 days before their effective date by publishing the said changes on the web server at: https://www.ipserver.su.
3.1.6. Ensure stable quality of the provided Services and respond to the Customer's inquiries within a reasonable timeframe.
3.1.7. Provide the Customer with the ability to contact technical support throughout the term of this Agreement.

3.2. The Customer undertakes:

3.2.1. Comply with the requirements set forth in this Agreement and its Annexes.

3.2.2. Timely pay the invoices for the Services in accordance with the terms established in this Agreement.

3.2.3. Adhere to the Acceptable Usage Policy, which is an integral part of this Agreement.

3.2.4. Follow the Terms of Service Provision, which are an integral part of this Agreement.

3.2.5. Upon the Provider's request, provide a scan or photo copy of an identification document (for individuals), and for legal entities – certified copies of documents confirming proper registration and tax registration, as well as the authority of the representative. In the event of the Customer's failure to fulfill this obligation, the Provider has the right to suspend or restrict the provision of Services until the required documents are received. The Provider also has the right to request additional information and/or require confirmation of the accuracy of the information provided by the Customer at any time during the provision of the Services in case of any doubts.

4. Responsibilities of the Parties

4.1. The Customer bears full responsibility for the content of the information transmitted by them or by any other person using their account credentials (login and other authorization information) via the Internet and on the Provider's resources. The Customer guarantees the accuracy of the provided information, its compliance with the law, and the absence of claims from third parties. The Provider is not responsible for the content of the information transmitted by the Customer.
4.2. The Customer, while using the Provider's Services and the Internet, is responsible for any actions that cause harm to individuals or property of citizens, legal entities, the state, or that violate the moral norms of society.
4.3. The Provider reserves the right to temporarily suspend the provision of Services to the Customer in the event of the Customer violating the Rules for Using the Services established by this Agreement.
4.4. The Provider is not liable to the Customer for delays, interruptions, and the inability to fully utilize the Provider's resources caused by the actions or inactions of third parties and/or the malfunctioning of transport and information channels beyond the Provider's infrastructure.
4.5. The Provider has the right to suspend the provision of Services for the time necessary to carry out preventive and scheduled maintenance on the equipment. The Provider is obligated to notify the Customer at least 24 hours before the start of such work. The Provider commits to conducting such work during nighttime hours to minimize the impact on the Customer.
4.6. The Provider is not responsible for the quality of communication lines if they are provided by a third party.
4.7. The Provider is not liable for lost profits and any indirect losses of the Customer during the use or non-use of the Provider's Services. The Provider is liable for damages caused to the Customer as a result of the use or non-use of the Services only in the case of proven direct fault of the Provider and in accordance with the terms of the Service Level Agreement.
4.8. The Provider is not responsible for the information transmitted by the Customer, as it does not initiate its transmission, does not choose the recipient, and does not influence the integrity of the transmitted information, as well as takes measures to prevent violations of copyright and other exclusive rights.
4.9. In the event of the Customer violating the terms of the Agreement and/or using the Provider's Services for purposes contrary to the laws of the United Kingdom and the Russian Federation or the country where the Service is hosted, the Provider has the right to terminate the Agreement and cease providing the Services without the right to reinstatement. The funds for the remaining period will not be refunded to the Customer.
4.10. In the event of refusal of the Service and refund of funds, if the Provider incurred losses due to the Customer's fault (including server or network disconnections, IP address being blacklisted, etc.), the Provider has the right to withhold from the refund the total amount of incurred costs.
4.11. The Customer is responsible for public statements and actions directed against the Provider and its reputation. In case of offensive or negative statements by the Customer, the Provider has the right to suspend the provision of Services and demand a retraction of the published materials in the same source.
4.12. The Customer bears full responsibility for the operation of the server's file system, software, and all information hosted on the server.
4.13. The Provider is not responsible for the loss or damage of the Customer's information hosted on the server, even if an Administration Service was ordered.
4.14. The Provider is responsible for executing full image backups of the Virtual Server (Snapshot) if this option is enabled and configured by the Customer in the Client Area.
4.15. The Provider is not responsible for backups made by the Customer directly from the server to FTP or another source.
4.16. The Provider has the right to deduct funds from the Customer's internal balance to settle debts.
4.17. In the case of a billing system failure in the Client Area, if incorrect invoices were issued for this reason, the Provider has the right to issue an invoice to the Customer for the difference. The Customer agrees to pay the issued invoice within 30 calendar days.

5. Force Majeure

5.1. In the event of the occurrence of force majeure circumstances that exclude or objectively hinder the fulfillment of the terms of this Agreement, the Parties shall have no mutual claims. Each Party assumes the risk of consequences related to such circumstances.

6. Term of the Agreement

6.1. This Agreement may be terminated unilaterally by the Provider in the following cases::
- if the Customer breaches the terms of this Agreement;
- if the Customer engages in technical or other actions not provided for in the Agreement and not authorized by the Provider, resulting in or potentially resulting in damages to the Provider or third parties;
- in the event of the Customer's insolvency (bankruptcy);
- in other cases provided for by the current legislation of the United Kingdom and the Russian Federation.
6.2. This Agreement may be terminated at the initiative of the Customer in the following cases:
- if the advance payment for the provision of a virtual server is not made within 7 days from the moment of suspension of services;
- if the advance payment for the provision of a dedicated server is not made before the exhaustion of the service volume (expiration of the service period);
- or based on a notice sent to the Provider in writing or electronically (to the email address specified on the Provider's website or through the Client's Area).
6.3. Upon termination of this Agreement, all information stored on the dedicated or virtual server, uploaded by the Customer, will be deleted from the Provider's resources without further notice. The Customer acknowledges and accepts that the Provider shall not be liable for any losses related to data loss resulting from the termination of the Agreement.

7. Dispute Resolution

7.1. All disputes and disagreements that may arise in connection with the performance of this Agreement shall be resolved through good faith negotiations between the parties. The party wishing to initiate negotiations must send written notice to the other party regarding the dispute, outlining its essence.
7.2. If the disputes and disagreements cannot be resolved through negotiations within 30 (thirty) days from the date of receipt of the notice, they shall be referred to the Arbitration Court of the city of Moscow in accordance with the current legislation of the Russian Federation, while the parties may also refer to the relevant legislation of the United Kingdom, if necessary.
7.3. The parties undertake not to disclose information about the course and content of the dispute, except in cases where disclosure is required by law or by court order, as well as for the protection of their rights in arbitration or court.
7.4. In the event that one of the parties fails to fulfill the obligations arising from the decision of the arbitration court, the other party has the right to enforce such a decision in accordance with the legislation of the jurisdiction where the enforcement takes place.

Annex 1: Privacy
Annex 2: Legal details
Annex 3: Terms of Service
Annex 4: Acceptable Usage Policy
Annex 5: SLA

1. Use of Services
All services provided by the Provider may be used solely for lawful purposes. Any illegal activities are strictly prohibited, including:

1.1. Distribution of malicious programs such as viruses, worms, and Trojan horses.
1.2. Use of botnets and related technologies.
1.3. Committing destructive actions, including flooding, sending email "bombs," DDoS attacks, and any actions that disrupt the stability of the network and network equipment.
1.4. Spam.
1.5. Sale and distribution of narcotic drugs.
1.6. Distribution, transmission, storage, publication, and display of child pornography.
1.7. Unlawful or unauthorized access to computers or networks, including hacking attempts, port scanning, "stealth" scanning, and information gathering for unauthorized access.
1.8. Fraudulent schemes and projects.
1.9. Sale and distribution of stolen bank cards.
1.10. Phishing and related fraudulent activities.
1.11. Illegal trade of medical drugs.
1.12. Terrorist activities.

Additionally, the use of services for purposes that violate the legislation of the country and the established rules of the region is prohibited.

2. Prohibited actions
2.1. Providing VPN/Proxy services to third parties as a service is prohibited in all locations except in the cases outlined in clause 3.2.
2.2. Anonymous Hosting services are prohibited.
2.3. Running a Tor Exit Node is prohibited
2.4. Torrents are prohibited.

2.5. The Customer undertakes not to publish any content that infringes upon the rights of third parties. This includes, in particular, materials of an extremist nature, content that violates societal norms of decency, as well as gambling, materials that may negatively impact the morality of children or young people. This also includes the posting of defamatory content, insults, or humiliations towards individuals or groups of people.

2.6. The Customer undertakes not to publish any content that violates copyright rights, name rights, trademark rights, and data protection rights.
2.7. In locations Germany (Falkenstein), Finland, Germany (Dusseldorf), Germany (Dusseldorf-2), the use of applications for cryptocurrency mining is prohibited. This includes, but is not limited to, mining, farming, and plotting as well as cryptocurrency nodes and blockchain services.

3. Allowed actions wtih conditions

3.1. Websites with adult content (pornography) is allowed in all locations except Germany (Falkenstein), Finland and Russia (Moscow).
3.2. The use of VPNs and proxies is permitted for personal purposes, as well as for internal tasks within business accounts..
3.3. Using hosting services is allowed for business accounts only.
3.4. In all locations except Germany (Falkenstein), Finland, Germany (Dusseldorf), Germany (Dusseldorf-2), the use of applications for cryptocurrency mining has a resctriction: only plotting prohibited; storage (farming) is allowed.

4. SMTP traffic
4.1. For security and spam prevention purposes, the Provider reserves the right to impose restrictions on the use of SMTP protocols both during the activation of the Customer's order and at any time during the use of the service if suspicious activity is detected.

1. Ordering new services

1.1. In order to procure services, a Customer must verify their phone number and email address. This verification can be completed through SMS or voice code, according to the Customer's preference. Furthermore, the Customer is required to log in to the Client Area without utilizing a VPN or Proxy.

2. Test-drive for virtual servers

2.1. Upon full prepayment, the Customer is entitled to a 24-hour test drive of virtual servers.
2.2. The Customer has the option to cancel any virtual server within 24 hours of activation and receive a full refund.

3. Payments

3.1. The Customer must pay for all services before the "End Date" to prevent a suspension/cancellation of a service and erasing data.
3.2. The Customer must pay all days including days of suspension in case of non-payment in time if he wishes to pay and re-activate suspended service.
3.3. The Provider may suspend all services if there is a debt.
3.4. The original currency in locations Switzerland (Zurich), USA New York (Buffalo), USA (New York) is USD. The original currency in locations United Kingdom(Hampshire), United Kingdom(Berkshire) is GBP. The original currency in location Russia(Moscow) is RUB. The original currency in other locations is EUR.
3.5. In case of upgrading an existing service, the Customer needs to pay for the days from the date of an upgrade request up to "End Date", but not less than 1 month.
3.6. Transferring funds between customer accounts as well as transferring funds between RUB and EUR prepaid accounts are not allowed.
3.7. It's not allowed to pay an invoice using both internal balances EUR/RUB.

4. Cancellation

4.1 A cancellation for dedicated servers in the following locations is only possible until the 18th of a month 11:59 PM CET+1: 12: France(Paris), 31: Netherlands (Amsterdam). If the cancellation requested after this time the Customer must pay for the next month.
4.2. The cancellation for dedicated servers in all other locations must be requested no later than the "End Date".

5. Refund

5.1. The refund for virtual servers is possible within 24 hours after activation.
5.2. The refund for dedicated servers is only possible before the order is sent for the activation. In other cases it may be reviewed on an individual basis.
5.3. The refund performs up to 3 business days.
5.4. Any reimbursement based on SLA is made by the Provider to the prepaid account (internal balance) of the Customer only.
5.5. The customer may request the refund of advance payment for the period of a service that has not started. Any discount that was provided for advance payment of 3, 6 or 12 months will be removed and recalculated.
5.6. In case of refusal for purchase, the refund is made only to the same account and payment system which the payment was made from.
5.7. The Provider does not offer the refund in case of downgrade of the existing service or refusal of additional services except for cases p 5.5.
5.8. When requesting a refund through the Volet payment system, a commission may be deducted, and the amount will depend on the type of payment.
5.9. When requesting the refund of funds from the internal balance that was topped up using cryptocurrency in the Volet payment system, the refund is made in EUR at the exchange rate of EUR to cryptocurrency set on the moment of the refund.
5.10. The provider does not perform the refund in case of intentional violation of the "Acceptable Usage Policy".

6. Corporate/Business accounts

6.1. The corporate customer may sign an agreement with the Provider or accept the public agreement.
6.2. The corporate customer is able to make payments by bank wire (SWIFT).

7. Technical support and managed support

7.1. All dedicated and virtual servers are self-managed.
7.2. Premium technical support is free of charge and provides around the clock (24/7/365) through the ticket system.
7.3. The Provider offers managed support at additional cost.

8. Abuse complaints

8.1. In the event of an abuse complaint, the Customer undertakes to take measures within a given period to eliminate the violation and notify the Provider about it.
8.2. The intentional violation of the "Acceptable Usage Policy" will lead to the termination of services and/or the account of the Customer.
8.3. If the court collects a fine from the Provider regarding infringing copyright, the Provider has the right to exact this amount from the Customer.

9. Backup

9.1. The Provider does not perform any backup for default.
9.2. The Customer may have a 1 snapshot of virtual server every week at the specific time and date for choice.
9.3. The Сustomer is responsible for any backup copies except for clause 4.14 of the Offer Agreement.

10. Customer obligations

10.1. The Customer undertakes to respectfully cooperate with the Provider.
10.2. The Customer agrees to use the Provider's support service and customer service responsibly and constructively. It is prohibited to create an artificial load, including:

Creating multiple identical or meaningless tickets (flooding).
Intentionally providing false or misleading information.
Using the ticketing system to obtain answers to questions that have already been addressed in previous inquiries or in the official documentation.

11. Customer claims

11.1. The Customer has the right within 14 days after order activation to contact the Provider if the specification of the order does not match the original order.

NL-E3-1230v6-32 (Dedicated servers)

Hardware configuration

Disks configuration

Network configuration

Software configuration

Backup configuration

Payment period

Additionally

Total for payment

Agreement

OFFER AGREEMENT (Public Offer) for Hosting Services from IPSERVER.SU

Acceptable Usage Policy

Terms Of Service

Privacy Policy

Service Level Agreement (SLA)

Authorization

Authorization

Registration

Company details

Personal details