FAQ

Do you offer Primary and Seconday DNS for domains?

Yes. It is fully free for our clients.

Please use the following DNS-servers for your domains:
ns1.ipserver.su
ns2.ipserver.su

You operate your domains through DNSManager panel by yourself.

How do you deal with abuse complaints?

We forward all of them to you through ticket system. There is an average response time of 24 hours to resolve them to avoid services blocking.

How many days in advance can i cancel a service?

- All dedicated & virtual servers can be cancelled at least a 1 day prior to 'Renewal Date'.

How much does it take to deploy my order?

Virtual servers(VPS) are normally delivered within 1-2 hours at any time.

I would like to transfer my service to a friend of mine. He has a different account. Is this possible?

Yes. In the Client Area there is a function of transferring Services to another account. In order to move the Service from one account to another, you need to perform the following steps: Personal account >> Services >> Click on the number Services >> "Transfer service"

What happens if i am late with payment?

>All Virtual Servers are disconnected on the 3rd of a month, and then deleted on the 12th of a month in case of non-payment.
>Dedicated servers are terminated at "start-date" or so around in case of non-payment.

To prevent loosing your data on servers, please let us know if you are going to be delayed with a payment.

What is VNC(KVM) for Virtual Servers and how does it work?

KVM over IP is a hardware device that works over IP protocol and appears independent from any Operating System. It allows to perform remote commands that are not supported in common remote access (for example BIOS).

Virtual Network Computing (VNC) is a graphical desktop sharing system that uses the Remote Frame Buffer protocol (RFB) to remotely control another computer. It transmits the keyboard and mouse events from one computer to another, relaying the graphical screen updates back in the other direction, over a network.

Therefore VNC(KVM) is a simulation of KVM over VNC which we provide with every VPS/VDS at no charge.

The management of VNC(KVM) is fullfilled by a VNC viewer. We recommened UltraVNC programm. You may download it from here: www.uvnc.com

What kind of technical support do you offer?

We offer for all our services 1 hour free managed support per month + basic free technical support that includes:

>Check file system

>Reset password

>Restart server

>Reinstall OS

>Enable / Disable Firewall

>Enable / Disable RDP (Windows)

>Disable RRAS (Routing and Remote Access) (Windows)

>Configuring the Windows TCP / IP Filtering

>Control Panel (Plesk, Directadmin, cPanel, Webmin) set / reset

>Replacement the hardware

>Help in solving issues until having an access via SSH or RDP (except the situations where a customer seriosly damaged the OS)

>Add / Delete IP-addresses

We also offer Managed support service for a fee. Our rate is $20 per hour (minimal 15 minutes).

What responsibilty do you take in the case of delays in delivering new orders?

We do as much as possible but if delays on a side of the datacenter we should wait.

However, we change a "start-date" for servers upon request.

Кому принадлежит оборудование?

Все оборудование в России(Москве) принадлежит нашей компании. Сервера виртуализации в США(Нью-Йорк), Нидерландах(Амстердам), Чехии(Злин) и Англии(Беркшир) принадлежат также нашей компании.