FAQ

Do you offer Primary and Seconday DNS for domains?

Yes. It is fully free for our clients.

Please use the following DNS-servers for your domains:
ns1.ipserver.su
ns2.ipserver.su

You operate your domains through DNSManager panel by yourself.

How do you deal with abuse complaints?

We forward all of them to you through ticket system. There is an average response time of 24-72 hours to solve them.

How much attack power does the Anti-DDoS system support in the Russian location?

At the moment, L4 and the maximum is up to 800Kpkt/s.But this threshold will be increased soon.

I ordered a dedicated server, but it was activated after 3 days, will the end date be changed?

Yes. This condition applies to all locations.

I would like to transfer my service to a friend of mine. He has a different account. Is this possible?

Yes. In the Client Area there is a function of transferring Services to another account. In order to move the Service from one account to another, you need to perform the following steps: Personal account >> Services >> Click on the number Services >> "Transfer service"

Is Turbo Boost technology enabled on virtual servers?

Yes, Turbo Boost works on all KVM virtual servers.

What happens if i am late with payment?

Virtual Servers are disconnected on the 3rd day of a month, and then deleted on the 15th of the month in case of non-payment. Dedicated servers are disconnected on the end-date.

Who owns the equipment?

All equipment in Russia (Moscow) belongs to our company. All VPS root servers are also our property.