Terms Of Service

Terms of Service (TOS)

 

By the Provider (IPSERVER) to the Client (End-user).

Version of 11/04/2018.

1.Order of new services and privacy.

1.1. Ordering services clients need to make phone number confirmation and E-Mail verification (once). The phone number confirmation is carried out in the automatic mode - SMS-code or voice code.

1.2. A photocopies or a scanned copy of an official document (passport) is not required, but in some cases, we can request this document. In this case, the document will be deleted after verification to ensure the security and confidentiality.


2.The test period for VDS (7 days).

2.1. Test access is only for testing the service, but not free use.

2.2.Test access is available after 100% prepayment. A cancellation of the Service with a full refund of money can be requested within 7 days.

2.3 If you continue to use the Service after 7 days, the countdown goes from the first day of the order activation.


3.Payment and disabling of services.

3.1. You must pay for all services before the "End Date". The lack of payment entails the cancellation of the service without any warning.
3.2. The Client undertakes to inform the Provider in advance of any payment delays.

3.3. You must pay all rental days, including days of downtime, directly related to the disconnection of the service due to lack of payment.

3.4. Paid services for the Client can be turned off if there are any other overdue unpaid bills.

3.5. The cost of the Services in the locations of France, Canada, Germany, the Netherlands, Luxembourg, Czech Republic, Slovakia, Poland, Greece, 21: Singapore, Australia, 41: England (London) depends on the currency EUR. In case of EUR / USD exchange rate fluctuations, the cost of services may be both increased and reduced.


4.Cancellation of Services.

4.1. The cancellation of the "Dedicated Server" Service in the following locations is possible only until the 19th day 23 hours 59 minutes of the calendar month: 49. France (Paris), 50: France (Paris), 9: France (kimsufi), 28: Canada (SyS) and 33: Canada (kimsufi). If the Cancellation is requested after this date, the Service must be paid for the whole next calendar month.

4.2. The Cancellation of the "Dedicated Server" Service in all other locations must be requested no later than the "End Date".

4.3. The cancellation of the Services (Dedicated and Virtual Servers) with a recalculation of funds before the End Date is not provided.


5.Refunds. 

5.1. Refund for the "Virtual Server" Services is possible during the first 7 days.

5.2. Refund for the "Dedicated Server" Service is possible only before the order is sent to the activation. In other cases, a request may be considered on an individual basis.

5.3. Refund to the payment system is carried out within 1-10 days except for the Test Period (1-3 days).

5.4. When making refund from the internal balance to external accounts, a commission of 5% is charged.

5.5. In case of compensation based on the SLA, the refund to the external accounts of the customer is not provided.

5.6. In case of pre-term cancellation of the Service (we tread each question individually depending on the situation) that was paid for 3, 6 or 12 months and provided at a discount, we make refund on the basis of the monthly full rent cost (excl. a discount).


6.Legal Entities.

6.1. The cost of the Services for Legal Entities is + 3%, but not less than 100 Rubles.

6.2. The original documents are shipped via the postal service Russian Post, or you can fetch them yourself in Moscow.

6.3. The conclusion of a written contract, drawn up on paper, is a prerequisite for cooperation.

6.4. Scans of documents (invoices, acts) are downloaded automatically in the Client Area.


7.Technical support and administration.

7.1. All Dedicated and Virtual servers (their Operating System) are managed by the client themselves, unless the Administration service is ordered.

7.2. Free of charge administration is provided during the whole period of the Service rent, if  the task solution takes less than 15 minutes and there are no more than 5 such tasks per  month.

7.3. Professional 24-hour (24/7/365) Technical Support is provided free of charge via the ticket system.

7.4. We do not provide support through Skype, Jabber, Live-Chat, ICQ. With the help of these instant messengers, you can only consult with us or discuss issues.

7.5. Free of charge administration (Basic-Adm) is provided during the first 7 days for the "Dedicated Server" Service and 30 days for the "Virtual Server" Service.

7.6. We do not provide Phone Support for the Basic-Adm and Standard-Adm administration pack.

7.7. We provide paid administration based on current tariffs.


8.Abuses.

8.1. In the event of receipt of abuses, the Client undertakes to take measures within a given period, to eliminate violations and notify the Provider about it.

8.2. Intentional violation (criminal actions) of the "Acceptable Usage Policy" entails the blocking of services and in some cases the entire account, without the possibility of creating new orders and even tickets.

8.3. We do not make a refund in connection with an intentional violation of the "Acceptable Usage Policy".

8.4. In some cases, we require payment to unlock the server due to a number of violations. For example, a one-time server unlock in the location France (Paris) can cost 24$.


9.Backup.

9.1. We do not provide a backup by default.

9.2. On the Nodes, where Virtual servers are located, Hardware Raid with the BBU and Cache is installed. It reduces the risk of data loss under adverse circumstances to a minimum, but does not give 100% guarantee, because there may be local causes on the Virtual Servers themselves (for example, disk overflow).

9.3. For Virtual Servers, there is a free backup of the whole disk image once a week. This option is set in the Personal Area -> Services -> Service Number -> Control Panel.

9.4. To configure the backup of specific data on Virtual Servers and Dedicated Servers, the Client can contact the support service by creating a ticket. It's also free.


10.Client Obligations.

10.1. The Client agrees to communicate with the Provider respectfully. In the case of a direct threat to the company or its reputation, we can refuse service or lock the account.


11.Claims to the server configuration.

11.1. If the ordered server does not correspond to the configuration specified in the Personal Area, the Client has the right within the first 14 days to contact us for resolving this issue. Claims on this issue, issued after the first 14 days, will be rejected if the resolution of this issue will cause financial costs of the Provider.

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