Terms Of Service


1. Order of new services and privacy.

1.1. Ordering services clients need to make phone number confirmation and E-Mail verification (once). The phone number confirmation is carried out in the automatic mode - SMS-code or voice code.

1.2. A photocopies or a scanned copy of an official document (passport) is not required, but in some cases, we can request this document. In this case, the document will be deleted after verification to ensure the security and confidentiality.

2.The test period for VDS (24 hours).

2.1. Test access is available after 100% prepayment. A cancellation of the Service with a full refund of money can be requested within 24 hours.

2.3. If you continue to use the Service after 24 hours, the countdown goes from the first day of the order activation.

3.Payment and disabling of services.

3.1. You must pay for all services before the "End Date". The lack of payment entails the cancellation of the service without any warning.

3.2. In case of any delays in payment, the Client undertakes to notify the Provider in advance.

3.3. You must pay all rental days, including days of downtime, directly related to the disconnection of the service due to lack of payment.

3.4. Paid services for the Client can be turned off if there are any other overdue unpaid bills.

3.5. The cost of the Services in the locations 10: France, 17: Germany (Dusseldorf),19: Germany (Dusseldorf-2), 18: Germany (Nuremberg), 11: France (Strasbourg), 12:, France (Paris), 20: Canada, 13: France (Strasbourg, 2), 24: Luxembourg (Steinsel), 26: Canada (SYS), 33: Netherlands (Naaldwijk), 14: France (SYS), 40: USA (Missouri, St. Louis), 39: USA (Missouri, St. Louis, 2), 42: Germany (Frankfurt), 31: Netherlands (Amsterdam), 44: Finland, 41: England (London), 43: Australia, 22: Poland, 16: England (SYS), 23: Poland (SYS), 7: Singapore depends on the value of the EUR currency.  In case of EUR / USD exchange rate fluctuations, the cost of services may be both increased and reduced.

3.6. The cost of the Services in the locations 5: England (Berkshire), 6: England (Hampshire) depends on the value of the GBP currency.  In case of GBP / USD exchange rate fluctuations, the cost of services may be both increased and reduced.

3.7. The original currency in the locations 8: USA (Oregon), 9: USA (Virginia), 38: Switzerland (Zurich), 34: USA new York (Buffalo), 36: USA (new York) is USD.

3.8. The original currency in the location Russia (Moscow) is RUB.

3.9. In case of renting more than 5 dedicated servers in locations 12: France (Paris) and 31: Netherlands (Amsterdam) requires a Deposit of 50% of the cost of each server. The Deposit must be made before the 15th day of the calendar month. Lack of the Deposit will result in deactivation of the Service. Renewal of the Service is possible without making a Deposit, but the cancellation of the Service will be made on the end of paid period. In case of cancellation of Services by the Client before the 18th day of 23 hours 59 minutes of the calendar month, the Deposit is fully refundable.

4.Cancellation of Services.

4.1 Cancellation of Dedicated Server in the following locations is possible only until the 18th of 23 hours 59 minutes of the calendar month: France (Paris), 50: France (SyS), 31: Netherlands (Amsterdam), 9: France (kimsufi), 28: Canada (SyS) and 33: Canada (kimsufi). If the Cancellation is requested after this date, the Service must be paid for the entire next calendar month.

4.2. The Cancellation of the "Dedicated Server" Service in all other locations must be requested no later than the "End Date".

4.3. The cancellation of the Services (Dedicated and Virtual Servers) with a recalculation of funds before the End Date is not provided.

5.Refund.

5.1. Refund for the "Virtual Server" Services is possible during the first 24 hours.

5.2. Refund for the "Dedicated Server" Service is possible only before the order is sent to the activation. In other cases, the request may be considered on an individual basis.

5.3. Refund to the payment system is carried out within 1-10 days except for the Test Period (1-3 days).

5.4. When making refund from the internal balance to external accounts, a commission of 5% is charged (except for the test period).

5.5. In case of compensation based on the SLA, the refund to the external accounts of the customer is not provided.

5.6. In case of pre-term cancellation of the Service (we tread each question individually depending on the situation) that was paid for 3, 6 or 12 months and provided at a discount, we make refund on the basis of the monthly full rent cost (excl. a discount).


6.Legal Entities.

6.1. In cases when the cost of one Service is less than 1000 RUB and you want to received the closing documents via the postal service Russian Post, the cost of this shipment will be 50 rubles per month and will be added to the cost of Services.

6.3. A Legal Entity can choose either to conclude a paper contract or to accept AGREEMENT (the public offer).

6.4. Scans of closing documents (accounts, acts) are uploaded to the Personal Area automatically.

6.5. Free exchange of closing documents through the EDM system is possible.


7.Technical support and administration.

7.1. All Dedicated and Virtual servers (their Operating System) are managed by the client themselves, unless the Administration service is ordered.

7.2. Free of charge administration is provided during the whole period of the Service rent, if the task solution takes less than 15 minutes and there are no more than 5 such tasks per month.

7.3. Professional Technical Support is provided free of charge and around the clock (24/7/365) through the ticket system.

7.4. Support via Skype, Jabber, Live-Chat, Telegram is not provided. With the help of these instant messengers, you can only consult with us or discuss issues.

7.5. Free of charge administration (Basic-Adm) is provided during the first 7 days for the "Dedicated Server" Service and 30 days for the "Virtual Server" Service.

7.6. We do not provide Phone Support for the Basic-Adm and Standard-Adm administration pack.

7.7. We provide paid administration based on current tariffs.

8.Abuses.

8.1. In the event of receipt of abuses, the Client undertakes to take measures within a given period, to eliminate violations and notify the Provider about it.

8.2. Intentional violation (criminal actions) of the "Acceptable Usage Policy" entails the blocking of services and in some cases the entire account, without the possibility of creating new orders and even tickets.

8.3 We do not make a refund in connection with an intentional violation of the "Acceptable Usage Policy".

8.4. In some cases, we require payment to unlock the server due to a number of violations.

8.5. For the processing of official letters (by post) from companies or persons with a claim for the removal of materials infringing copyright, including requests from the courts, the Provider has the right to charge the Subscriber a sum of money (the court penalty), as well as the amount that covers the cost of processing such letters.

9.Backup.

9.1. We do not provide a backup by default.

9.2. On the Nodes, where Virtual servers are located, Hardware Raid with the BBU and Cache is installed. It reduces the risk of data loss under adverse circumstances to a minimum, but does not give 100% guarantee, because there may be local causes on the Virtual Servers themselves (for example, disk overflow).

9.3. For Virtual Servers, there is a free backup of the whole disk image once a week. This option is set in the Personal Area -> Services -> Service Number -> Control Panel.

9.4. To configure the backup of specific data on Virtual Servers and Dedicated Servers, the Client can contact the support service by creating a ticket.

10.Client Obligations.

10.1. The Client agrees to communicate with the Provider respectfully. Refuse of service and blocking of the account is possible in cases where there is a direct threat to the company's activities or its reputation.

11.Claims to the server configuration.

11.1. If the ordered server does not correspond to the configuration specified in the Personal Area, the Client has the right within the first 14 days to contact us for resolving this issue. Claims on this issue, issued after the first 14 days, will be rejected if the resolution of this issue will cause financial costs of the Provider.