1. Ordering new services.
1.1. To order services a Customer needs to verify a phone number and e-mail. It can be done by SMS or voice code for choice. The Customer also needs to log in into Customer Area without using a VPN/Proxy.
1.2. A scan/photo copy of an official document (passport) and a proof of address are usually not required, however in some cases the Provider may request them. All received documents will be deleted after verification to ensure the security and confidentiality.
2. Test-drive for virtual servers.
2.1. After 100% prepayment there is a 24 hours test-drive for virtual servers.
2.2. The customer may cancel any virtual server within 24 hours after activation with getting a full refund.
3. Payments.
3.1. The Customer must pay for all services before the "End Date" to prevent suspension/cancellation and erasing data.
3.2. The Customer must pay all days including days of suspension in case of non-payment in time if he wishes to pay and re-activate suspended service.
3.3. The Provider may suspend all services if there is debt.
3.4. The original currency in locations 38: Switzerland (Zurich), 34: USA New York (Buffalo), 36: USA (New York) is USD. The original currency in locations 6:Great Biritian(Hampshire), 5: Great Britian(Berkshire) is GBP. The original currency in location Russia(Moscow) is RUB. The original currency in other locations is EUR.
3.5. In case of upgrading the existing service, the Customer needs to pay for the days from the date of an upgrade request up to "End Date", but not less than 1 month.
3.6. Transferring funds between customer accounts as well as transferring funds between RUB and USD prepaid accounts are not allowed.
4. Cancellation.
4.1 A cancellation for dedicated servers in the following locations is only possible until the 18th of a month 11:59 PM CET+1: 12: France(Paris), 31: Netherlands (Amsterdam). If the cancellation requested after this time the Customer must pay for the next month.
4.2. The cancellation for dedicated servers in all other locations must be requested no later than the "End Date".
5. Refund.
5.1. The refund for virtual servers is possible within 24 hours after activation.
5.2. The refund for dedicated servers is only possible before the order is sent for the activation. In other cases it may be reviewed on an individual basis.
5.3. The refund usually performs within 1-10 days depending on the payment method.
5.4. Any reimbursement based on SLA is made by the Provider to the prepaid account(internal balance) of the Customer only.
5.5. The customer may request the refund of advance payment for the period that has not started. Any discount that was provided for advance payment of 3, 6 or 12 months will be removed and recalculated.
5.6. In case of refusal for purchase, the refund is made only to the same account and payment system which the payment was made from.
5.7. The Provider does not offer the refund in case of downgrade of the existing service.
5.8. All cryptocurrency transactions are non-refundable.
5.9. All deposits to the prepaid account(internal balance) are non-refundable.
6. Corporate/Business accounts.
6.1. The corporate customer may sign an agreement with the Provider or accept the public agreement.
6.2. The corporate customer is able to make payments by bank wire (SWIFT).
7. Technical support and managed support.
7.1. All dedicated and virtual servers are self-managed.
7.2. The Customer may request managed support 5 times a month if each task takes no longer than 15 minutes at no extra charge.
7.3. Premium technical support is free of charge and provides around the clock (24/7/365) through the ticket system.
7.4. The Provider offers managed support at additional cost.
8. Abuse complaints.
8.1. In the event of receipt of abuses, the Client undertakes to take measures within a given period, to eliminate violations and notify the Provider about it.
8.2. Intentional violation (criminal actions) of the "Acceptable Usage Policy" entails the blocking of services and in some cases the entire account, without the possibility of creating new orders and even tickets.
8.3 We do not make a refund in connection with an intentional violation of the "Acceptable Usage Policy".
8.4. In some cases, we require payment to unlock the server due to a number of violations.
8.5. For the processing of official letters (by post) from companies or persons with a claim for the removal of materials infringing copyright, including requests from the courts, the Provider has the right to charge the Subscriber a sum of money (the court penalty), as well as the amount that covers the cost of processing such letters.
9. Backup.
9.1. The Provider does not perform any backup for default.
9.2. The Customer may have a 1 snapshot of virtual server every week at the specific time and date for choice.
9.3. The Customer is responsibility to take care of any backup.
10. Customer obligations.
10.1. The Customer undertakes to respectfully cooperate with the Provider.
11. Customer claims.
11.1. The Customer has the right within 14 days after order activation to contact the Provider if the specification of the order does not match the original order.
30: Russia(Moscow)