Terms Of Service

1. Ordering new services

1.1. In order to procure services, a Client must verify their phone number and email address. This verification can be completed through SMS or voice code, according to the Client's preference. Furthermore, the Client is required to log in to the Client Area without utilizing a VPN or Proxy.
1.2. The use of public SMS services for phone number verification is prohibited.

2. Test-drive for virtual servers

2.1. Upon full prepayment, the Client is entitled to a 24-hour test drive of virtual servers.
2.2. The Client has the option to cancel any virtual server within 24 hours of activation and receive a full refund.

3. Payments

3.1. The Client must pay for all services before the "End Date" to prevent a suspension/cancellation of a service and erasing data.
3.2. The Client must pay all days including days of suspension in case of non-payment in time if he wishes to pay and re-activate suspended service.
3.3. The Provider may suspend all services if there is a debt.
3.4. The original currency in locations Switzerland (Zurich), USA New York (Buffalo), USA (New York) is USD. The original currency in locations United Kingdom(Hampshire), United Kingdom(Berkshire) is GBP. The original currency in location Russia(Moscow) is RUB. The original currency in other locations is EUR.
3.5. In case of upgrading an existing service, the Client needs to pay for the days from the date of an upgrade request up to "End Date", but not less than 1 month.
3.6. Transferring funds between client accounts as well as transferring funds between RUB and EUR prepaid accounts are not allowed.
3.7. It's not allowed to pay an invoice using both internal balances EUR/RUB.

4. Cancellation

4.1 A cancellation for dedicated servers in the following locations is only possible until the 18th of a month 11:59 PM CET+1: 12: France(Paris), 31: Netherlands (Amsterdam). If the cancellation requested after this time the Client must pay for the next month.
4.2. The cancellation for dedicated servers in all other locations must be requested no later than the "End Date".

5. Refund

5.1. The refund for virtual servers is possible within 24 hours after activation.
5.2. The refund for dedicated servers is only possible before the order is sent for the activation. In other cases it may be reviewed on an individual basis.
5.3. The refund performs up to 3 business days.
5.4. Any reimbursement based on SLA is made by the Provider to the prepaid account (internal balance) of the Client only.
5.5. The Client may request the refund of advance payment for the period of a service that has not started. Any discount that was provided for advance payment of 3, 6 or 12 months will be removed and recalculated.
5.6. In case of refusal for purchase, the refund is made only to the same account and payment system which the payment was made from.
5.7. The Provider does not offer the refund in case of downgrade of the existing service or refusal of additional services except for cases p 5.5.
5.8. When requesting a refund through the Volet payment system, a commission may be deducted, and the amount will depend on the type of payment.
5.9. When requesting the refund of funds from the internal balance that was topped up using cryptocurrency in the Volet payment system, the refund is made in EUR at the exchange rate of EUR to cryptocurrency set on the moment of the refund.
5.10. When requesting a refund from the Yookassa for payments made from 01.01.2026, the 3% fee paid at the time of the transaction will be retained.
5.11. The provider does not perform the refund in case of intentional violation of the "Acceptable Usage Policy".

6. Corporate/Business accounts

6.1. The corporate client may sign an agreement with the Provider or accept the public agreement.
6.2. The corporate client is able to make payments by bank wire (SWIFT).

7. Technical support and managed support

7.1. All dedicated and virtual servers are self-managed.
7.2. Premium technical support is free of charge and provides around the clock (24/7/365) through the ticket system.
7.3. The Provider offers managed support at additional cost.

8. Abuse complaints

8.1. In the event of an abuse complaint, the Client undertakes to take measures within a given period to eliminate the violation and notify the Provider about it.
8.2. The intentional violation of the "Acceptable Usage Policy" will lead to the termination of services and/or the account of the Client.
8.3. If the court collects a fine from the Provider regarding infringing copyright, the Provider has the right to exact this amount from the Client.

9. Backup

9.1. The Provider does not perform any backup for default.
9.2. The Client may have a 1 snapshot of virtual server every week at the specific time and date for choice.
9.3. The Client is responsible for any backup copies except for clause 4.14 of the Offer Agreement.

10. Client obligations

10.1. The Client undertakes to respectfully cooperate with the Provider.
10.2. The Client agrees to use the Provider's support service and client service responsibly and constructively. It is prohibited to create an artificial load, including:

Creating multiple identical or meaningless tickets (flooding).
Intentionally providing false or misleading information.
Using the ticketing system to obtain answers to questions that have already been addressed in previous inquiries or in the official documentation.

11. Client claims

11.1. The Client has the right within 14 days after order activation to contact the Provider if the specification of the order does not match the original order.